The End

Hello class,
We are finally here at the end of the term. It has been a awesome journey and to those that graduated or will graduate this summer I wish you good luck out there in the world. I hope that this program has enlightened you and that you have found what you were looking for in graduate school. For our final blog posting we have three videos from TED featuring Daniel Kraft, Sheryl Sandberg, and John Maeda. My favorite out the three is John Maeda. He talks about how art, technology and design inform creative leaders. He talked about how art, technology and design intersect, overlap and how he's looked to combine the four areas into a synthesis. He talked of the early stages of technology like the Apple II computer and how the pattern we have been following all these years his been text, video, audio, etc. As someone who was born in the 1984, I have seen technology advance in a way I never thought possible. When I was growing up we didn't have internet in the palm of our hands now we've got smart watches, cars with wifi built in and it is just an amazing time to live in now as you get to experience this ever expanding growth of technology. We all in this are future strategic communicators and I implore you to go out there and make a difference. There are so many things to do in this field such as creating news, pushing information to the public, delivering news and media to the public and studying the interplay of media and society. I hope that you all find the place that you want to be. I will be continuing my blog long after I graduate. I have found it to be alot of fun. Good luck to you all.

Measuring strategy

Hello class and welcome to my week 8 blog. Our term has winded down very quickly and there is only one more blog posting after this one. This week we will be talking about the measurement of communication strategies, how our body language affects how people see us.

Body Language says alot

First off lets talk about one of the TED videos from Amy Cuddy, who is a social psychologist. She shares and and easy way that anyone can change not only other's perceptions of them, but the way they feel about themselves. I know I find myself being under alot of stress constantly and Amy's research showing adopting the body language associated with dominance for just 120 seconds can increase testosterone by 20% and decrease stress by 25%. I think this could definitely help me when I'm going to job interviews because I like alot of other people get really stressed when you are at a job interview. Nowadays you have more than one person in the room being interviewed and watched by them all at the same time. You have to build trust with people by demonstrating competence and power while also demonstrating your warmth. You must be able to relate to them. Using Obama for a as an example, the president does a great job at being approachable and warm natural smiles even breaking into song with a little bit of Let's Stay Together by Al Green, He comes across as strong without being an over-aggressive alpha. When it's it time to be really powerful non verbally and when it's time to play it down a little bit, he knows how to do it well.

Creating strategy

Marketing demands a new measurement mindset to wrestle with the new kinds of data generated. For years marketers have relied on the pre-post lift analysis of the standard for evaluating a marketing campaign. Some projects now require a more iterative approach to match performance-oriented marketers. So establishing a measurement strategy begins with a drafting a strategy. You can compare that to writing down what you already know. You need to think about role data plays into it. There are four steps to consider when creating a measurement strategy.

First you must Align the plan. Establishing goals and measures at the start of the project ensures ways to evaluate the success of a marketing project. By aiming for an acceptable outcome can inform the subsequent understanding of success. You must draft a measurement plan by linking goals and measures to a measurement plan b ensuring an ability to evaluate progress. The steps include identifying the date sources to be used in inform the goals and measures, defining the parties responsible for capturing and delivering the data, the frequency and method of delivery, the recipients of the data and the decisions the date will inform. Selling the strategy would be the next step. By replacing time-driven conversations about deadlines with conversations around the actions being taken to deliver against results. Position projects with the language of increase instead of talking about launching a website. Simple shifts in language remind the team about performance. Finally, the last step is to revisit the strategy. Always make sure to revisit your measurement strategy at regular intervals to discuss which data is useful, which data is missing, and which data we no longer use to inform the work. Take time to determine if current frequencies fit the current operating rhythm of the team.

Measuring strategy

After developing your strategy plan and having a clear road map designed your next step is to put your plan into action and manage the process as well as the plan's performance. Creating good, solid measures is the next step to developing your performance scorecard. Measures should be relevant to the goal and strategy, placed in context of the target to be reached in an identified time frame, capable of being tracked period after period and owned by the person who's responsible for the goal. Now if you really break it down there are different types of measurement. They are efficiency, outcomes, quality and project measures. Efficiency measures are productivity and cost effectiveness measure as ratio of outputs per inputs. Some examples include turnaround time per application processed and number of students graduating to number of students enrolled Outcomes measures are the end result of whether services meet proposed targets or standards and demonstrate impact and benefit of activities. An example includes the percent increase in internships and the application to enrolled yield rate. Quality measures are gauge effectiveness of expectations and generally show improvement in accuracy reliability, courtesy, competence, responsiveness, and compliance. Examples of this are quality measures including number of audits with no findings or within a range of accuracy. Lastly, project measures show progress against an initiative that has a terminus. It is usually stated as the percent complete. Determining measures can be difficult. You don't have to stand over and finding the best measure. Start with the most obvious and easiest to collect. As you work with your plan you can refine your measures.
Fostering an organizational culture that values data starts with having a plan. The trend towards an increased emphasis on leveraging data will only increase. As budgets tighten and scrutiny increases, marketers can continue to develop strong relationships with their customers in new and exciting ways.

Conclusion

As Strategic communicators, we will encounter a number of things whether it be failures, crisis etc. Our overall success is measured by how we handle these events and situations. I know already I have had my fair share of failures but rather then giving up, I have learned from those mistakes and have become better because of it. There is always so much more to learn about strategic communication and even long after this class is over and we graduate from this program we will continue to learn. It is critical that you measure the results of your content marketing activities so you can continually learn what your audience likes and use that information to continually improve. The result of that will bring happier prospects, happier customers and happier management.

What is the plan in handling a crisis, and how to adapt to an ever changing world

Hello class, (and fellow communicators) and welcome to my week 7 blog. There are just two weeks left in the term and to everyone who will be graduating next Friday from Troy University I say congratulations to you all. This week I will be discussing leadership, media strategies, crisis and change. I will mostly be discussing crisis communications and how leaders should handle a crisis and how to change to a rapidly changing technological world. So, what is crisis management/crisis communication?

Crisis Communication 

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. This is the most important process in public relations. The elements most common to a crisis are a threat to the organization, the element of surprise, and a short decision time. Organizations have to have a plan to deal with threats before, during, and after they have occurred. One of our videos to watch this week was from CIPR TV and they talked with Neil Chapman, founder of Alpha Voice Communications and formerly employed at BP, where his role was in the unified command center in the US and was responsible for responding to the Deepwater Horizon explosion and oil spill in the Gulf of Mexico. He discuses how this was a human tragedy because eleven people died and that it may not have been talked about as much had it not been also a huge environmental disaster. He went on to say that this disaster wasn't one that happened and the could PR it and deal with the results. The fact that it seemed like it would never end and there was an unending demand for information on how to fix this disaster. So, what could BP have done differently? Well for starters not acknowledging the problem initially. They consistently underestimated the magnitude of the spill by claiming to be out of the loop about decisions and processes on the rig. The company also failed to empathize with the plight of those most affected by the spill. This affected families because people died and it affected the livelihoods of people in the fishing industry.
The CEO should know how to deal capably with the public relations dimensions of a crisis. Simply stating that you don't deal with decisions on the rig and being out of the loop was not a good thing to say. It shows the disconnect that the corporate heads have with the work that actually goes on in the company they are supposed to be representing. A CEO should be knowledgeable about the basics of the company. It's impossible to learn every single detail about a company but at least they should have an idea of what's going on in the front lines.

Taking ownership and leading in a crisis

One of our articles of reading this week talks about leaders and how to lead in a crisis. This brings me to Nintendo of all companies. (I name them alot because I am huge video game fan since childhood) The president of Nintendo, Satoru Iwata, has taken a pay cut every couple of years when the company has suffered from a downturn in profit. The company has since returned to profitability with its combined Wii U and 3DS sales. We need more leaders that are willing to take ownership when something goes wrong with their company or if there is an issue. Leaders should know how to ask for help in solving problems and not try to do it all themselves. Just like Iwata taking ownership for the failures of his company other CEOs and presidents should be willing to sacrifice to before asking others. I've seen companies fail to the point of being shut down but the executives were still getting big bonuses while the employees down the leader were suffering.

Creating Communication strategies with social media

Social media sites such as Facebook, Twitter, Instagram, and YouTube have become a way for companies to communicate with the general public in a much faster way then doing press conferences etc. It has become imperative that companies have a team of people specifically for the purpose of monitoring online what people are saying about them and dealing with and addressing the issue immediately to avoid further controversies. The people that you hire for this position should be highly trained in the strengths of each site doing additional research if need be to determine relevancy. Find your ideal community by knowing who they are and where they like to interact. You should also know which social media tools your ideal community favors. Social media is a powerful tool for increasing your visibility and connecting with others that are not in your local area. Being consistent and real will expand your influence and connect you more quickly to those who need what you have to offer.

Keeping up with the times

Effective communication is key to having a successful company and effective leadership is key to your company remaining successful. Knowing your team, sharing your victories and defeats and being a good listener are just a few key items to being a good leader. Eddie Obeng in the TED video this week spoke about the world changing and that creative output can't keep up. He spoke on  companies having ideas about companies having ideas and delivering on them two years after its inception and becoming obsolete before these ideas are published into any book. "Global is the new scale" says Obeng in the TED video. You have to think of the future. "You can't solve last year's problems without thinking about the future" says Obeng. I agree with that. You have to be prepared and be certain that the problems that you solve now don't come back later in the future.

In closing I say this to you, our world has changed so much even in just the last couple of years. (You know I just read an article about NASA accidentally creating a wrap drive read it here http://www.newsmax.com/TheWire/nasa-warp-drive-spaceship-mars/2015/05/01/id/641944/) Being a effective leader, having a crisis management plan when things go back and keeping up with the ever changing times are key to being successful and remaining successful.

Development of messaging, the strategic communicators way

Hello class (and others) and welcome once again to my media is on the rise blog. This week I will be discussing the development and placement of messaging, the strategic communicators way. First of all, in order to have a successful and compelling message is having a focused communications plan. A successful strategic message will define and prioritize the audiences. Let your audience know who will receive the messages and focus on the common ground between them. Identify where key audiences are coming from by gathering their information needs so your messages can influence and drive appropriate action. Agree on having a clear and compelling message about the topic. This way you are not confusing the audience that you are trying to target. Connect with your audience by letting them in and letting them know what is important to you. By delivering your messages with confidence they will hit their mark and you can continue to improve your platform and master your delivery. In this weeks TED video, Morgan Spurlock talked about going to all of these different brands and trying to get them to come on board for his film that would focus on brand marketing. He didn't just want their brand in the movie he also wanted them to finance the film. Alot of the brands turned him down because either they didn't understand the concept, didn't know how receptive people were going to be about the film, or didn't want to spend the money. One guy said up front that he thinks that most of the responses would be no. Another pretended to be interested until the camera was turned off. I think it was up to 500 companies that said no because they would have no control of the final product. The point is that Morgan Spurlock remained persistent and eventually was able to get 17 brands to come on board. The film ended up premiering at the Sundance Film Festival and it gained alot of momentum. I bet those companies that said no are wishing they had been apart of the project now.

Transparency

Another thing that Morgan Spurlock mentioned in the video was transparency and I gonna talk about that for a little bit. Well first of all what does transparency mean? Transparency implies openness, communication and accountability. Transparency is operating in such a way that it is easy for others to see what actions are performed. The thing is people talk about transparency all the time whether it be politicians, CEO's, or the president but when it is actually time to be transparent people become scared. Becoming transparent is unpredictable and people think that being transparent will show something that they don't want to be seen. Transparency should be embraced though. A little honesty can go a long way especially today. People don't like being lied to and things being kept a secret because when it does come out it be alot worse then if you had been upfront from the start.

Repeating messages

  

I see messages get repeated all the time whether it be advertisements online through social media, television, newspapers etc. but what happens over time and what is the attitude toward messages that are repeated over time. When a message is repeated a moderate number of times the attitude change can be favorable. With more exposure such as a certain song in rotation everyday,a movie trailer playing during every commercial break or an advertisement popping up in your Facebook news feed, that gain is lost. With too frequent exposure people become bored or feel their freedom is threatened and react by generating negative thoughts. Attitude change is related to position and frequency of exposure. Having a moderate repetition condition can have a more favorable attitude towards that exposure.

Product Placement

Product placement stands out as a marketing strategy because it is the most direct attempt to derive commercial benefit from the context and environment within which the product is displayed or used. Product displacement is used to accommodate sponsors that refuse to allow their products to be used in non-flattering settings.

 

Today's marketers are looking for alternative approaches to communicate with their target population. I remember back when the Nintendo Wii launched in 2006 and from then until about 2009 they had a campaign called the Wii would like to play campaign. These commercials were so creative in that in had to Nintendo executives driving around going to peoples houses and knocking on their door telling them Wii would like to play. They would then play the Wii console together whether it being Wii sports, Super Mario, The Legend of Zelda etc. Everyone instantly understood what the Wii console was about and was a big reason why it ended up being the best selling console of the last console generation (Wii, Xbox360, Playstation 3) The campaign would go on to win the 2008 Effie Award for New Product or Service. That was a great way in my opinion of product placement.

Product placement is not a new promotional tool. As early as the 1800s product placement has occurred. Product placement has a wide range of promotional applications. Researchers have examined the effectiveness of product placement with respect to brand recall and recognition and audience attitudes.

 

Films have been the most frequently studied vehicles for product placement. Furious 7 came out earlier this month and I've seen some people complaining about Corona beer being everywhere in the movie. The Avengers: Age of Ultron is coming out May 1st. It is the sequel to the Marvel's The Avengers that was released in 2012. It is expected to be the biggest movie of the summer and will probably beat the first movie as the third all time highest grossing movie. I can only imagine how much product placement will be in this movie seeing as how the first had alot from Acura. Prominent placements achieve high awareness, but result in negative consumer attitudes and thus low purchase intention whereas the effects of subtle placements are typically opposite which is what I mentioned earlier about not giving consumers so much of your product that you end up hating it. All in all, the right amount of product placement can go along way of your product being a success.  

Leadership and Management, why we need both

Hello class (and everyone else) and welcome back to my blog. This week we read about leadership and management. Today I will be talking about why you can'y have one without the other. First lets go over the basics. What is leadership? What is management?

Leadership is the process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task. That can mean alot of things. There are those that simply follow someone because that leader has charisma that can't be ignored, or the one that I like is someone that motivates people and organize them to achieve a common goal. Leadership is about having a vision, being enthusiastic about that vision and remaining vigilant because everyone might not see your vision or understand it the way that you do. Martin Luther King had a vision of equality for all races. Other people believed in this vision as well and they followed Martin Luther King and attended marches, boycotted buses etc. A great leader that has qualities above in the picture can try make a difference in the world. There is also price to consider. Since the recession, it has been difficult to get businesses off the ground. Then again when is it ever a good time to start a business. In order to be successful leader and launch a successful business you need a supportive team that believes in you vision. That goes back to what I mentioned before about leaders getting people to understand their vision and follow them. Leaders like Steve Jobs who founded Apple which is now a multinational technology company. I bet his old partner Ronald Wayne wishes he hadn't sold his share of the company for $800.

Looking towards the future and finding the people to manage that dream

Leaders in business are always looking towards the future. To create  a vision for their organization, they focus on the organization's strengths by using tools such as Porter's Five Forces, Core Competence etc. to analyze their current situation. Leaders look to how they can innovate successfully and shape their businesses and their strategies to succeed in future marketplaces. In a way leadership is proactive. You deal with problem solving, looking ahead and not being satisfied with things as they are. 

Management in business is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Where is leaders have a vision and work toward making that vision a reality, managers job includes planning, organizing, staffing, directing and controlling an organization to accomplish the goals. The reason I say that you need both leadership and management is because some leaders don't make decisions when it comes to the management side of things and some managers are not leadership material. They know how to plan, hire staff etc. but lack the charisma or skills to be a true leader. Like a CEO for a company has a board or how the president of the United States has congress, these leaders have "managers" so to speak that they have to go to to get things approved. 

There are some that have difficulty knowing the difference, especially in this new economy. Workers are no longer a part of the machine that works and asks no questions. People look to management to define for them a purpose. In most cases whatever company you work for you will never meet the CEO or the founder of the company so management is who they look to for leadership. With workers being more knowledgeable then in the past they have come to expect their managers to lead with the goal of making specific strengths and knowledge of every individual

Breaking down the difference

Lets really break it down now. Mangers have a position of authority given to them by a company and their subordinates work for them and do as they are told by management. Workers do as they are told because the reward is getting their salary for the day, their paycheck on pay day and that they keep their jobs. Mangers get paid to get things done under tight constraints and pass that pressure on to their subordinates.

Following leaders is a voluntary act. Leaders do not have subordinates. Leaders give up their formal authoritarian control which again is because following the leader is voluntary, you don't have to if you don't want to. Telling people what to do is what managers do but bossing people around does not inspire them to follow you. You have to appeal to people, showing them that your way can lead them to what they have always wanted. Leaders with a strong charisma can get people to even follow you into dangerous situations that they would not normally consider risking.

Closing 

I have found myself at my own job looking at management for leadership. I have an assistant manager, branch manager, and manager above them that I know, the area manager. It's a continuing cycle until you reach the top which would be the Taylor family since I work at Enterprise Rent-A-Car. I have never and probably will never meet a member of the Taylor family but I can understand what Jack Taylor (the founder of Enterprise) was trying to do. Alot of people probably thought he was crazy for focusing on the hometown market while his competition was focused on rentals at airports but he had a vision and it worked. He began offering home pickup services which eventually became the slogan "we'll pick you up". He started out with 8 cars and now there are over 1 million cars worldwide. (the acquisition of National and Alamo Rent-A-Car in 2007 had something to do with that) In today's business alot of managers have had to step up to the plate of leading as well. The way my job is setup each Enterprise is its own business with its own budget and decisions being made by our branch manager. You quickly learn how to run a business and be a leader. 

Communication

Hello class and welcome to week 4's blog posting. We are half way through our 9 week term for this class. For those of you that are taking 6699 this term I hope you did well on your comps exam. This week we are discussing communication in terms of internal, external and government communication. We are also discussing leadership. Lets start with a simple question, what is communication? It is the imparting or exchanging of information or news. In regards to media it is the collective communication outlets used to store and deliver information or data. But how do you use it in terms of internal, external and government communication? That is what I will be discussing mostly for today's blog posting.

Internal Communication

The definition is the function responsible for effective communication among participants within an organization. Having a strong internal communications strategy can ease an escalated situation. Take for instance our discussion point this week. We discussed the poisoning of the Toomer's Corner trees at Auburn University and how both Auburn and the University of Alabama needed strong communication strategies to ease the minds of the faculty, students, fans and alumni that they were doing everything in their power to fix the situation and distance themselves from whoever was the cause of the crisis. I've seen crazy things from fans of sports before bur never have I seen something as insane as poisoning trees because your team lost. Maybe one day people will realize that it's just a game. Try again next year lol. Internal communication can also be used in social media especially for larger organizations. By upholding the momentum of employee relationships, (instant messaging, support forums etc.) ultimately you can remain profitable in the company. Most companies today have a clear social media policy because those employees can use social media to further reach out to companies but also the policy is in place so employees know that they are representing a company and that there are limits to what they can post while they work for the company. For instance, I've heard that Nintendo doesn't allow you to post things to your twitter account that isn't Nintendo related or the WWE superstars being able to only post things mostly that relate to WWE in some way and of course no talking about any issues or problems you may be having as that will get you in deep trouble, Dolph Ziggler being a perfect example as a wrestler that is always on the verge of becoming a main even talent only to be brought back down because of something he said in the media about the company. ( He's a two time world heavy weight champion though the first reign lasted an hour and the second about three weeks)

One of the articles we read this week comes from the Wall Street Journal and it talks about a Korean firm building an internal system for workers to communicate. By tweaking twitter the senior executive was able to send out a tweet to find lunch partners but only the employees of the firm received it. They call it BizTweet. I work for Enterprise Rent-A-Car and have for the past 7 years. I hoping with the strategic communication degree I'll finally be able to move on from the company anyway the reason I bring Enterprise is because we have a social media like site that can only be accessed internally. Its called the hub and you are able to search for a befriend follow employees, like comment, post status updates etc. No one at my branch uses it and most people don't even know about it. I myself only use to access the companies discount page. I doubt it will ever take off as most people are friends with each other on Facebook.

 External Communication

While internal communication deals with communication within an organization, external communication is just the opposite, it deals with communication going outside of the company to the general public. Look at the diagram above. It list both oral and written external forms of communication. Say a company is ready to launch an new product, they would hold presentations and also advertise it through the media, press releases, social media etc. The frequency of external communication is less frequent than internal, its coverage is broader and there is a significant distance between the receivers of the communication. I think during the whole Donald Sterling scandal the NBA handled their external communications very effectively making it clear that they did not tolerate that type of behavior nor were they going to stand by Sterling. NBA Commissioner Adam Silver delivered the swiftest, strongest, and harshest penalties probably in the history of U.S. sports by fining Sterling $2.5 million banning him for life from the NBA and the Clippers organization, and asking the owners to agree to his recommendation that would force Sterling to sell the Clippers which is what ended up happening. I also believe that the swift action was the result of learning from the NFL's blunders regarding the Ray Rice situation and them seemingly trying to cover up the incident.

Government Communication

Government communication deals with all activities of public sector institutions and organizations that are aimed at sharing information for the purpose of presenting and explaining government decisions and actions, defending recognized values and helping to maintain social bonds. (man that was a mouthful lol) Government communication deals with government institutions, public sector organizations presenting a very broad range of forms. We have government wide communication which is tasked with explaining decisions, presenting actions and contributing to debate over government's values and objections. Say the government wants to implement a new policy and the general public doesn't understand why and are confused. The government can then (depending on it being local, state, or federal) hold a town hall meeting, press conference, live stream, newspaper article etc. Every form of media should be used because everybody gets their media in different ways. You know I find myself paying more attention to the government's activities now then  I have in the past. I'm interested in seeing what the government is going to do about the police and their willingness to use excessive force when it isn't necessary and suffering no consequences. Well everyone I thank you for reading my blog this week. You know there is five weeks left in this class so come on down next week for the next blog posting. Until then. 

So simple but so complicated, Listening

Hello class and welcome to week three of this class and with a new week comes a new blog. This week we have several readings and videos that we went over such as videos going viral and how to engineer them, public relations and journalism, social media and having a strategy for your organization in this new world of technology driven people and the one that I will be talking about mostly on this blog (and probably the most important) listening and what to do if your skills are lacking.

Take a look at the chart above. Listening accounts for 45% of communicating. More that speaking, reading and writing. If your listening skills are lacking, then your other skills will suffer as well. How can communicate back to someone about some thing they said if you can't listen? Fortunately there is someone that can help. Dr. Kline wrote a book entitled Listening Effectively. In our first communication leadership assignment we were tasked with discussing how communication professionals can use listening skills to help communicate in internal, external and government environments. (This also applies to anyone that lacks in listening skills)

Before you can improve your listening skills you must first come to accept the fallacies about listening. Never assume you have the best listening skills around. I have thought this about myself as well only to discover that I didn't listen as effectively as I could, missing out on critical components during lectures as an undergraduate and having to ask my classmates what I missed. After recognizing the fallacies of listening you can then come to understanding the process.That process comes in three steps receiving, attending and understanding. One thing that I really like and have come to understand from Dr. Kline's book is that listening and hearing are not one in the same. Having excellent hearing does not mean you have great listening skills. To be an effective listener in the communication profession, you must be able to get the important parts of conversation out. You most be able to communicate to each level of the corporate ladder from the CEO to the lowest level employee.

Companies "Listening" to their customers

There has never been a time such as now that customers have such a prominent voice in the direction a company takes. Take a look at the chart above. It states that by 2020, companies using social media to respond to customer inquires will increase to 90% Listening to customers on social media and on their own websites has saved some companies from going out of business.  This embrace of social media has taught brands that listening to what is being said about them online is crucial for guiding decisions about their services, marketing, operations and budget. A perfect example is Gatorade. They opened the Gatorade Mission Control Center in the middle of their marketing department. This allows them to monitor conversations about Gatorade and topics relevant it in real time. In our discussion points this week I mentioned this mentioned the same thing about real time. Being able to monitor and speak on issues that customers may be having in real time has changed the way companies handle their public relations. This also increased their product education by 250 percent and reduced their exit rate from 25 to 9 percent.
Another of my favorite companies, Best Buy has began focusing on its customer reviews. They are now sharing feedback with vendors and are rewarding some customers with special points to use toward future purchases.
Not ever company has success with social media. One of our readings this week is titled, Corporate Facebook pages: when "fans" attack. It talks about an incident that occurred in 2010 when Nestle began to get linked to companies involved in the destruction of forests and peat lands in the southeast Asia. Nestle committed to stop using products that come from rainforest destruction but their response on Facebook was anything but sympathetic. Their moderator gave back sarcastic immature banter about customers comments and deleted customers comments and pictures. This sent people into a frenzy and let the moderator have it. He finally apologized but the damage had already been done. I'm sure their public relations departments was up all night figuring out how to fix that situation.  

Going Viral

First of all, let me start off by saying that sites such as YouTube have come a very long way. I remember when YouTube first got started and people started sharing videos. Who would have known that it would grow into the monster that it is now. I wasn't surprised that Google purchased it. Anyway, what is going viral you ask? Going viral is when a video becomes popular through internet sharing which is why I just named YouTube because it is the biggest video sharing site. I started my YouTube page back in 2008 and a few years ago when it became integrated with Google, I had to sign up an email account. I still have that original page where I have shared hundreds of videos, mostly music and video game related being that was my only interests at the time. One example of finding success from YouTube is Justin Bieber. He posted videos on YouTube and got discovered by Usher. Rumor has it that Ne-Yo actually discovered him first but thought he was too young at the time to get into the music industry.

Conclusion

Listening is so simple but so complicated right? I've caught myself going into my own little world before and have to snap out of it. Everything that I have discussed today goes back to that simple concept. Listening to your audience, listening to your customers, going viral, etc. It all goes back to somebody listening and spreading the message. Things have changed so much even from just a few years ago. One other off topic but kinda on topic thing has to do with the WWE. I don't know who all watches WWE programming but there is a wrestler named Daniel Bryan, who is one of the biggest stars on the roster but was continuously held back in WWE even with his "Yes" chant taking the world by storm. From not being in the royal rumble match last year to being taken out of main even caliber matches the fans had had enough and voiced their opinion every night by chanting Daniel's name during the entire program or during boring matches and segments. The Randy Orton, Batista main event was going to get booed out of the building at Wrestlemania 30. The WWE finally caved,listened to the fans and gave them Daniel Bryan in two matches one against Triple H which he won to get inserted into the main event in a triple threat match which he won to become the champion. So, you see fans, consumers, etc, have more power than ever. Knowing how to satisfy your consumers goes back to one thing, listening. Hope you all enjoyed my lastest blog and look out for more interesting blogs to come.